Typically, we'd dedicate this article to one of our valued customers. However, on this occasion, we've become the news ourselves. So, we thought it would be fitting to seize this opportunity to delve a little deeper.
We’ve made the news!
The fundamental shift in the company's ownership, recently featured in the kbbreview, ushers in an exhilarating new chapter for the organisation, punctuated by the rebranding. As a result, Simon and Ross are keen to shed light on their enduring commitment to elevate and maintain the standard of their operations.
Although this significant milestone was achieved about a year ago, Simon and Ross opted for a silent transition, ensuring that business operations continued seamlessly. This understated approach to leadership transition has proven effective and aligns with our commitment to prioritise productivity over fanfare.
Simon and Ross became part of our business almost 6 years ago, driven by their long-term aspiration to manage the company alongside Simon Ogden. In early 2021, after steering the organisation for a fruitful 13 years, Simon Ogden elected to retire. His unwavering commitment to service and quality fostered a thriving business widely known as LDL, with his legacy enduring as its founder.
Our new phase of evolution is shaped by Ross and Simon's relentless drive for improvement, progression, sustainability and technological implementation. As the former finance director and operations director respectively, they are striving to refine our services and open new doors of opportunity for our clientele. Their primary objective is simplicity “made easy for you”, a cornerstone for our business operations.
To bolster our communication channels, we have introduced a cutting-edge digital communication platform. Leveraging state-of-the-art technology and AI capabilities, along with a robust service ticketing system, we can now effectively monitor our communication performance. This innovative system aids us in continuously honing our expertise in our brand partners' products and services, ensuring our team remains at the forefront of industry knowledge.
It is with immense pride that we reveal in the thousands of calls we receive an average call response time of less than ten seconds, a testament to our unwavering commitment to swift and efficient service. We invite you to experience this remarkable service speed firsthand.
From an operational standpoint, we have made substantial investments in technology that enhance our ability to accurately plan and forecast our inventory. Our unwavering commitment ensures the right stock is available at the right time, providing our clients with unparalleled order fulfilment. Though supply chain issues are an occasional inevitability, our proactive approach ensures we effectively manage any potential disruptions alongside our clients and supply partners.
While technology plays a crucial role in our business, it is our extraordinary team that truly brings our solutions to life. The effectiveness of our technology is augmented by the people who apply it to their daily operations, enhance customer experiences, and offer unmatched service in our industry.
As we look to the future, our enthusiasm remains unabated. We relish in the diverse projects we undertake, the remarkable clients we serve, and the invaluable suppliers we collaborate with. This thriving ecosystem bolsters our confidence, enabling us to persistently uphold our service-driven and sustainable strategy.